Following the information that quite a few easyJet and Tui flights have been cancelled, we wish to make clear what steps can be found to policyholders.
Attributable to this information, we’re experiencing a excessive quantity of calls and our strains could go down intermittently.
Within the first occasion, PLEASE CONTACT the airline
You will discover info on switching to a different flight, acquiring a voucher or a full refund by visiting their web sites, right here
http://www.easyjet.com/en/assist/boarding-and-flying/delays-and-cancellations
https://www.tui.co.uk/locations/faq/changes-and-cancellations?catId=265&subcatId=267&docId=
If in case you have booked with an ATOL holder (bundle vacation)
If in case you have booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and acquired affirmation that you’re ATOL protected, the journey agency is chargeable for your flight preparations and should both make different flights obtainable for you in order that your journey can proceed or present a full refund. If you’re overseas, it ought to make preparations to carry you dwelling on the finish of your journey. We advise you contact the ATOL journey agency for extra info on this.
Direct reserving with the airline
In case you booked instantly utilizing a bank card and require a refund you could be protected beneath Part 75 of the Credit score Shopper Act 1974 and subsequently you need to contact your card issuer to learn how to get a refund. In case you paid by debit or cost card you could possibly make a declare beneath the Cost Again guidelines of your card supplier so we advocate contacting them.
In case you booked via an Airline Ticket Agent
In case you booked your ticket via an airline ticket agent, you need to communicate to the agent within the first occasion.