Following the information that Flybe have ceased all operations and gone into administration, we want to make clear what steps can be found to policyholders.
The Civil Aviation Authority are stating that prospects mustn’t go to the airport as any Flybe flights is not going to be working. Please see the hyperlink to the CAA web site beneath for extra info:
In case you have booked with an ATOL holder (package deal vacation)
In case you have booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and acquired affirmation that you’re ATOL protected, the journey agency is chargeable for your flight preparations and should both make different flights out there for you in order that your journey can proceed or present a full refund. If you’re overseas, it ought to make preparations to deliver you dwelling on the finish of your journey. We propose you contact the ATOL journey agency for extra info on this.
Direct reserving with Flybe
When you booked straight with Flybe and paid by bank card it’s possible you’ll be protected beneath Part 75 of the Credit score Shopper Act 1974 and due to this fact you must contact your card issuer to learn how to get a refund. When you paid by debit or cost card you could possibly make a declare beneath the Cost Again guidelines of your card supplier so we suggest contacting them.
When you booked by an Airline Ticket Agent
When you booked your ticket by an airline ticket agent, you must communicate to the agent within the first occasion; they might have offered you with journey insurance coverage that features Scheduled Airline Failure Insurance coverage (SAFI) or taken out their very own SAFI cowl which can allow them to both refund or cowl the price of a brand new ticket to get you dwelling if you’re already overseas.
Scheduled Airline Failure Insurance coverage (SAFI)
Whereas lots of our insurance policies embody both Scheduled Airline Failure Insurance coverage (SAFI) or Finish Provider Failure Insurance coverage (ESFI) as customary, or as an non-obligatory extension, which incorporates cowl for the Monetary Failure of both the Airline or different Finish Provider there are some insurance policies which do no have this cowl so we’d ask you to verify your coverage wording fastidiously.
In case your coverage does embody both SAFI or ESFI you’ll find particulars on the right way to submit a declare in your coverage wording. Please observe within the first occasion you can be anticipated to seek advice from your financial institution or bank card supplier as defined above. If you’re unsuccessful then please get hold of refusal affirmation as a part of your declare.