Our workforce purpose to keep up a kind-hearted and sympathetic perspective, whereas speaking with every buyer. From understanding a buyer’s desires, wants, and any challenges they might face throughout the buyer journey – they purpose to assist. To make sure all our clients can supply an acceptable journey insurance coverage coverage, which they will put their arms on earlier than leaving dwelling.
Beneath is a case examine and evaluations that mirror how our workforce focuses upon delivering a kind-hearted customer support.
Marian and her husband have at all times cherished occurring river cruises throughout Europe equivalent to voyages alongside the Danube River. As a result of journey’s intimate and relaxed ambiance (with fewer individuals on board) they’ve had many refreshing holidays by river boat.
This 12 months, Marian has determined to plan a river boat cruise to share this wistful expertise together with her daughter. After flying into Munich, they’ll comply with the Danube River and drift via the center of Bavaria nation to dock into picturesque elements of Austria, Germany, and Hungary.
For every river cruise, Marian’s husband normally organises their journey insurance coverage. Nevertheless, this time, Marian sought out to finish it herself. She was completely satisfied to buy a coverage from Free Spirit as a result of the couple have taken out just a few polices with Free Spirit Journey Insurance coverage beforehand after discovering the web site by way of Google.
The truth is, the couple are assured utilizing Free Spirit as a result of they acquired a very good service from Free Spirit’s claims workforce just a few years in the past. After Marian’s husband grew to become sick and required a GP and hospital care in Europe, ‘all the pieces was handled completely.’ So, Marian was completely satisfied and assured to go to the Free Spirit web site to supply an acceptable single journey coverage that she knew would cowl her medical circumstances.
The issue she encountered on the web site was associated to utilizing her e-mail and password login particulars after buying her coverage. Marian admits that she is acquainted with some forms of expertise. Nevertheless, she doesn’t sustain with all expertise. Regardless of this, she was not frightened to ask for assist. So, she referred to as our pleasant workforce.
Marian remembers that the 2 younger gents she spoke with have been ‘extraordinarily sort and useful…no laughter.’ Additionally, ‘there was no rush that I used to be taking time’. They have been affected person. To make sure that Marian had her coverage at hand (if/when she wanted it), our workforce additionally requested if she would really like a tough copy posted to her as nicely.
Consequently, Marian feels assured that she has an acceptable coverage from an organization that she is aware of will take care of all the pieces completely. Additionally, she has a bodily copy of the coverage that may be referred to.
A quote from Marian
“Had a bit drawback because of a ‘senior second’. Had a bit drawback on a web page, my fault not the location. So, needed to cellphone a few occasions. On each events the gents I spoke to have been extraordinarily sort and useful.”
There isn’t any concern about whether or not you retain up with expertise. The Free Spirit Workforce will at all times be sort and useful if you want help, no matter the issue.
Listed below are extra evaluations that illustrate our kind-hearted service.
Our Buyer Service Supervisor Explains…
“At Free Spirit Journey Insurance coverage, we prioritise customer support in all the pieces we do, aiming to offer an distinctive expertise for our clients. In flip, this has contributed to our Belief Pilot score and earned us a number of 5-star evaluations on the platform, reflecting the excessive degree of satisfaction amongst our clients.”
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