Nobody expects to get sick or injured whereas on trip. However even with cautious planning, medical emergencies can occur. Whether or not it’s meals poisoning, a sprained ankle, or one thing extra critical, getting medical care overseas can really feel overwhelming. Language limitations, unfamiliar healthcare methods, and surprising prices can add stress to an already troublesome state of affairs.
The excellent news is that you probably have TuGo Emergency Medical Insurance coverage, you might be by no means alone. TuGo’s in-house Emergency Help crew is obtainable 24/7 to assist with medical emergencies and journey interruptions, making certain you get the care you want with out pointless problem. Right here’s a step-by-step information on what to do in a medical emergency whereas travelling.
Step 1: Search Medical Assist Instantly
Your well being comes first. If you happen to or a beloved one is going through a medical emergency, act rapidly:
- Name the native emergency quantity (e.g., 911 within the U.S., 112 in Europe, 000 in Australia).
- Go to the closest hospital or clinic for pressing care.
- For minor points, go to a neighborhood pharmacy or walk-in clinic for medical recommendation.
Reminder: In lots of circumstances, TuGo might be able to organize direct cost with medical service suppliers like hospitals or clinics, so that you don’t need to pay out of pocket whereas travelling. Nevertheless, in some hospitals, direct billing isn’t all the time out there, particularly in locations exterior of North America, so it’s finest to name forward to substantiate.
Want Digital Medical Recommendation?
If you happen to’re feeling unwell however don’t assume a hospital or clinic go to is critical, TuGo Telemedicine could also be a handy possibility. This service connects you with a medical skilled who can assess your signs and advocate one of the best plan of action—whether or not that’s at-home care, a prescription, or an in-person go to.

Step 2: Contact TuGo’s Emergency Help Group
When you’re secure, contact TuGo’s 24/7 Emergency Help crew for assist. They may help with:
- Confirming your protection and coverage particulars.
- Discovering a trusted hospital or clinic in your location.
- Arranging direct billing, when attainable, so that you don’t need to pay upfront or in different conditions, advising you of the hospital’s billing course of.
- Coordinating medical remedy and extra journey help if wanted.
- Guiding you thru the declare course of, ought to you want to submit bills later.
TuGo’s crew is only a telephone name away, making certain you obtain the proper care with out pointless delays.
Step 3: Hold TuGo’s Contact Data Helpful
Earlier than your journey, save these vital particulars:
- Your Digital Protection Card hooked up to your achievement electronic mail and in addition out there so as to add to your Google or Apple Pockets
- The TuGo Pockets App, to get in contact with TuGo throughout an emergency
- Your Coverage Affirmation E-mail (additionally consists of emergency numbers)
- TuGo’s Web site & Toll-Free Helpline
Step 4: Hold Your Medical Receipts and Paperwork
If you happen to’ve paid for medical care out of pocket, submitting a declare is straightforward:
We’ve made the method simple so you will get reimbursed as rapidly as attainable.

Medical emergencies whereas travelling might be aggravating, however realizing what to do and who to name could make all of the distinction. By preserving TuGo’s emergency help quantity helpful, understanding your protection, and appearing rapidly when wanted, you’ll be able to deal with any surprising state of affairs with confidence.
TuGo is proudly Canadian owned and operated, and we’re right here to make sure you obtain the very best care, irrespective of the place your travels take you. With 24/7 multilingual assist and seamless claims help, you’ll by no means need to face a medical emergency alone.
Glad travels,
Monique