Right this moment, private historical past interviews are accomplished when the Name Middle interviewers dial an applicant’s telephone quantity hoping to succeed in them and full a medical questionnaire. In 2021, roughly 81% of those outbound teleinterview calls went unanswered.2
To raised attain these life insurance coverage customers, ExamOne affords a texting resolution for our phone underwriting workflow that may ship SMS texts to candidates for the primary contact try to finish their telephone interview. This can release our interviewer’s time to give attention to what they do greatest: acquiring well being historical past from candidates.
The next Q & A could assist familiarize you with the advantages and technical particulars of this system. Let’s ask the skilled, Yona Wright, just a few essential questions.
How does the texting program work?
Candidates will get a textual content message that incorporates the Name Middle telephone quantity permitting the applicant to provoke contact with the interviewer. A legitimate cell phone quantity should be supplied within the order.
What are the advantages?
Speaking with candidates by way of textual content message will permit them to provoke their interviews when it’s most handy for them. We discovered that texting helps cut back turnaround time by half a day and will increase completion charges by 10%.2
When are the textual content despatched?
Textual content messages are automated and are despatched between 8:00 AM and eight:00 PM. particular to the applicant’s time zone. They usually have the choice to opt-out at any time.
What sorts of texts are despatched?
The welcome message incorporates commonplace data on message/information charges and frequency and how one can opt-out and get assist. The following message incorporates the service’s firm title, the decision heart client-specific telephone quantity and name heart hours, permitting the applicant to provoke contact with the interviewer.
Do you present an opt-out choice?
Sure. Our textual content message marketing campaign permits recipients to opt-out of receiving texts. When the recipient texts STOP, they are going to be unsubscribed and can not obtain textual content messages to their telephone quantity from ExamOne.
What are the hours for candidates to name again?
From 8:00 AM to 11:00 PM Mondays to Thursdays, from 8:00 AM to 9:00 PM Fridays, and eight:00 AM to 4:00 PM Saturdays. This data is supplied within the textual content message as effectively.
How do I do know my applicant’s telephone name will likely be answered?
Now we have 300 skilled name heart employees members prepared to help!
If there’s an examination required, will you additionally textual content the applicant?
Sure. Study extra about this texting program right here.
Need to study extra or have this provided to your applicant?
Please be happy to succeed in out to Yona Wright at [email protected]; your Strategic Account Government; or your Account Supervisor. We might love to debate additional how our modern Name Middle capabilities and information assortment choices might greatest match your corporation wants.
1Primarily based on evaluation accomplished by ExamOne or orders accomplished in 2021.
2Primarily based on evaluation accomplished by ExamOne or orders accomplished between April 2022 – March 2023.