Why We Go the Further Mile for Glorious Buyer Service


Giving our prospects nice service is one in every of our highest priorities. Selecting to go the additional mile to make a buyer comfortable is one in every of our biggest achievements.

We go the additional mile for our prospects not solely by listening and understanding them, however by empathising. Then utilizing that empathy to fulfill their wants as totally as doable.

Listed below are some case research which illustrate how our skilled workforce go the additional mile to ship wonderful customer support.

How Free Spirit went the additional mile for Craig.

At the moment, Craig resides with a mind tumour. After numerous chemotherapy classes he determined a visit overseas together with his associate could be a good suggestion to refresh himself and recuperate higher from his therapies. He additionally knew that he’d want journey insurance coverage to make sure he may journey with confidence.

Craig frolicked researching journey insurance coverage suppliers. Frustratingly, some wouldn’t cowl him, regardless of claiming that they have been specialists in medical cowl. After additional analysis and asking round, Craig was launched to Free Spirit Journey Insurance coverage by way of the Armed Forces Pension Society.

Our workforce had a dialog with him and began the method of producing a quote. Though he was within the course of of getting chemo classes, our workforce quickly went again to him – like they stated they’d. They supplied a specialist journey insurance coverage coverage for mind tumours. One bonus was the premium quoted. It was extra inexpensive than Craig had anticipated.

That is what makes Free Spirit completely different from normal journey insurance coverage insurance policies. We work intently with our underwriters to cowl most medical situations and disabilities. We will even give flexibility to adapt insurance policies to suit a traveller’s wants, whereas most different suppliers are restricted to what their programs say.

A quote from Craig:

“Free Spirit actually went out of their method to get me coated to journey with a mind tumour and between Chemo classes. They have been extra aggressive than others – which had unaffordable costs within the 1,000s for a 5-day break!”


Free Spirit understands uncommon medical situations.

Our workforce makes time to know an enormous variety of medical situations, throughout common coaching classes. This coaching ensures we’re additionally conscious of uncommon medical situations and that we will supply journey insurance coverage for the individuals who reside with them.

As an example, Neuroendocrine or carcinoid tumours (NETs) is a uncommon type of most cancers. It impacts the neuroendocrine system and causes tumours to kind throughout the physique – normally the gut, pancreas, and lungs. The tumours are sometimes slow-growing. By tackling them with aggressive therapy, then present process common scans and consultations to detect new tumours rapidly, the situation will be stored beneath management.

Because of this, these dwelling with NETs who attend common scans and consultations should not excessive danger. By means of understanding a uncommon medical situation like NETs Free Spirit can discover a appropriate journey insurance coverage coverage to offer the duvet prospects require, as a substitute of making use of a one-size-fits-all strategy to everybody.

A quote from Dee who lives with NETs:

“Once I tried to elucidate my situation, I’d discover that the particular person on the cellphone simply wouldn’t perceive – they couldn’t apply any frequent sense to their system. Free Spirit was the one insurer who took the time to totally perceive my situation and deal with me as a human being – not an inventory of medical questions.”

 Two of our Free Spirits in Budapest, Hungary

Free Spirit goes above and past to offer peace of thoughts.

At Free Spirit, we offer peace of thoughts for loyal prospects who proceed to journey.

A quote from Stephen – who’s been a Free Spirit buyer for 10 years.

“I’m paying for peace of thoughts as a result of I do know it’s a straightforward course of… I additionally needed to make a declare in 2015 as a result of my father died and we wanted to cancel the journey. Nonetheless, it was a straightforward and useful course of.

That’s why I’d suggest Free Spirit to a superb pal as a result of getting a quote and making use of for a declare is straightforward to do…I do know Free Spirit present a wonderful service and haven’t appeared wherever else”.

We name you again!

When larger and well-known journey insurance coverage suppliers have declined cowl – and even fail to name you again – Free Spirit’s pleasant workforce is right here to help.

A quote from Dee

‘This yr is the primary in a number of that we contacted a competitor. They have been aggressive however not what we have been on the lookout for. They usually by no means phoned again… that’s not the best way to win new enterprise…’

Why does the Free Spirit workforce go the additional mile?

At Free Spirit, we imagine that everybody ought to have the appropriate to journey – regardless of their age, medical situation/s and/or incapacity.

Journey frees our spirit and transports us away to create comfortable vacation reminiscences in particular locations with family and friends. The Free Spirit workforce goes the additional mile to provide everybody the liberty to journey with confidence.

A quote from our Buyer Companies Supervisor, Jonathan Swatton

“At Free Spirit, we imagine in empowering each particular person’s journey. Our latest success in sourcing a coverage for Craig reaffirms our dedication to going the additional mile. We attempt to offer not simply insurance coverage however confidence, making certain that everybody can embark on their travels with peace of thoughts.”

family holiday

Develop into a Free Spirit buyer – or share how we’ve gone the additional mile

Need the liberty to journey with confidence regardless of your age, incapacity, or well being situation?  Get a quote.

Have we helped you to journey with confidence? If you happen to have been proud of our service, depart us a evaluation on Trustpilot.



Please enter your comment!
Please enter your name here