Satisfaction improve regardless of longer wait instances
General satisfaction with the auto insurance coverage claims course of in 2023 elevated by 5 factors on a 1,000-point scale, reaching 878. Enhancements had been noticed in virtually each facet of the claims expertise, together with settlement, first discover of loss, declare servicing, estimation course of, and restore course of. The one issue that has declined this 12 months, the examine discovered, is rental expertise, which fell by two factors.