You win, otherwise you be taught – that’s one in every of Tennick Accountants’ inside mottos, and one which inspired the agency to place themselves within the operating and enter the 2023 Xero Awards UK & Eire. For Graeme Tennick and his group that perception paid off, with the agency taking dwelling the Small Agency of the 12 months award, essentially the most hotly contested class of the programme.
“We aren’t new to Xero and while we’ve got been utilizing Xero for a variety of years now, we didn’t actually suppose we might be shortlisted, not to mention win,” mentioned Graeme Tennick, founder and Chief Affect Officer at Tennick Accountants.
“In our personal eyes, we didn’t suppose we had been doing something revolutionary or new till we crammed within the software kind,” Graeme provides. “This was when it really made us take a step again and say ‘wow’. What we’ve got executed during the last 12 months, which ties again a lot to the values of Xero, has been unbelievable. No matter how our software was obtained, it made all the group proud simply taking a step again and reflecting.”
Within the fast-paced world of accounting and monetary administration, recognition for excellent achievements is a testomony to distinctive work and dedication. Our judges mentioned the agency has embraced digitalisation with Xero embedded in every thing they do.
“Tennick Accountants have efficiently constructed a powerful basis via Xero, which is echoed via the experience that their group presents and continues to keep up,” judges mentioned.
Nevertheless it wasn’t simply Tennick Accountants’ concentrate on leveraging know-how that set the agency aside: “Taking over a ‘enterprise first and finance second’ strategy, they recognise the psychological struggles of enterprise homeowners, placing them on the coronary heart of what they do by upskilling their group on teaching, and specializing in psychological well being,” judges added.
The Small Agency of the 12 months award celebrates the Xero accounting or bookkeeping companions which have cracked the components for fulfillment. Tennick Accountants has executed simply this, with unwavering dedication to consumer care, modern use of know-how, and their dedication to data sharing throughout the neighborhood.
Consumer-first strategy
Tennick Accountants’ client-centric strategy to accountancy is what set the agency aside, with an actual concentrate on delivering distinctive customer support to assist their shoppers obtain their objectives. The group undertook teaching {qualifications} to boost their understanding of their shoppers’ struggles and guarantee efficient communication. By this course of they’ve made it their job to know the psychological load that enterprise homeowners bear and have gone the additional mile to help them.
Tennick Accountants concentrate on the true explanation why their shoppers began their companies, which they add isn’t to simply save tax, working it backwards into three core areas that require focus and a spotlight. These are then damaged down into manageable steps to assist shoppers attain their objectives.
“We make this help virtually seamless by additionally having coaching portals to higher help and information shoppers,” they added.
Embracing know-how for an enhanced service
Tennick Accountants has absolutely embraced know-how to realize apply efficiencies and enhance consumer service. From providing 24/7 entry to beneficial sources, to streamlining onboarding processes, they’ve made consumer interactions seamless.
What’s extra, the agency constantly recommends Xero’s suite of merchandise, recognising it because the hub for his or her operations, and equips their group with complete Xero coaching to remain up-to-date with the most recent options and enhancements.
Empowering shoppers and the broader neighborhood
Demonstrating a dedication to sharing data with shoppers and the broader neighborhood, the group at Tennick present common inside coaching classes, making certain their group’s experience surpasses their shoppers’ wants. They take satisfaction in educating others about Xero, even involving work expertise people in finishing Xero certifications. As well as, they actively take part in occasions like Xerocon, contribute to promotional movies, and collaborate on psychological well being initiatives, showcasing their dedication to neighborhood help.
Kudos to Tennick Accountants
When requested how others ought to know whether or not or to not enter the Xero Awards, Graeme’s recommendation is: “Do it!”
Graeme provides: “Certainly one of our mottos internally is “You win otherwise you be taught” and that’s my renewed strategy to one thing like this. At the least, you should have the chance to take a step again and replicate on the progress made, and that which continues to be to come back.
Kudos to Tennick Accountants for every thing that you just do, and effectively executed once more!
To seek out out extra, you possibly can go to the Tennick Accountants web site, or join on LinkedIn.